Web Hosting Terms and Conditions

Permissible content

  • All content uploaded to your Webshare Solutions hosting service must conform to UK law. It is the user’s sole responsibility to ensure this.
  • Sites must not contain ‘hateful’ material or content which seeks to incite hate.
  • Sites must not contain images, videos, depictions or descriptions of pornography which is unlawful in the UK or which is deemed to be distasteful at the sole discretion of Webshare Solutions.
  • Sites must not contain ‘warez’, copyrighted music/videos or links to such content. It is the sole responsibility of the user to ensure that they have the rights to distribute any content displayed on their website.
  • Sites must conform to UK copyright law.

Limitation of liability

Webshare Solutions makes no assertion that the service is fit for any specific purpose and as such cannot accept any liability for any consequential losses which may arise through a client’s use of the service or from any disruption or unavailability of the service.¬† Webshare Solutions’ liability under this agreement will not exceed the total amount paid for the service.

Webshare Solutions will use its best endeavours to ensure the service complies with the service level agreement of 99.9% uptime.

Bulk e-mail

Bulk e-mail is not permitted through the Webshare Solutions systems without prior authorisation. Bulk e-mail is defined as any message sent to more than 250 recipients at any one time. Users wishing to exceed this limit must contact Webshare Solutions with a sample of the content prior to sending. Unsolicited e-mail is not permitted under any circumstances and will result in immediate termination of the user’s account.

Scripting and software

It is the user’s responsibility to ensure that any 3rd party software uploaded to their hosting account is up to date with security patches and free from any vulnerabilities which might allow it to be exploited by a malicious 3rd party to send unsolicited bulk e-mail or perform any other activity which contravenes our T&Cs. Users are solely responsible for any such action.

If not specifically stated to the contrary, our services are intended to be used for the purposes of hosting websites (including Virtual Learning Environments) and e-mail. Batch processing, video encoding/transcoding, web crawling/spidering, archiving and online backup systems and any system designed to consume CPU or disk resources for purposes other than hosting a website are not permitted on our hosting services.

Any user who is operating software which is written in an inefficient manner and, at the discretion of Webshare Solutions staff, seen to be making inefficient use of CPU or disk resources will be asked to optimise the script or migrate to a more appropriate service either from Webshare Solutions or another provider.

Additionally, scripts which make bulk postings to other websites, forums and blogs are specifically and strictly prohibited.

Proxy servers

Open proxy servers are not permitted under any circumstances and will result in immediate termination of service.

Abuse of the service

Unless permission is specifically granted by Webshare Solutions staff, users may not use the service for purposes other than hosting a website and providing an e-mail service. It is not permitted to use any of our shared hosting products as an external database server to drive a website hosted on another provider’s system, except on a temporary basis to facilitate the migration of a website to Webshare Solutions and only with prior approval from Webshare Solutions support.Webshare Solutions¬† reserves the right to suspend service at its sole discretion if the website’s traffic pattern causes degradation of service to other users.

Contravention of Terms and Conditions by the user

If our terms and conditions detailed above are breached then the user shall be notified initially by e-mail and instructed to remove the offending content or cease the offending activity. If the user does not comply a second warning will be issued. After 48 hours the user’s service will be suspended until such time that they contact us.

In the event of a serious or intentional breach of the T&Cs (such as illegal content being hosted or any activity which could disrupt the service of other users on the system or make Webshare Solutions subject to litigation) Tsohost reserve the right to terminate the user’s account immediately and without refund.

Denial of service

Webshare Solutions makes no guarantee to defend a customer’s website from a denial of service attack unless that service has been specifically offered and agreed.

Refunds and cancellations:

Domain name registrations cannot be refunded or cancelled under any circumstances. All other services are subject to the payment terms agreed between you and Webshare Solutions (as your purchase will usually include a non-refundable deposit to enable commencement of design or consultancy work, independent of any web hosting services).

Webshare Solutions does not guarantee that any domain name you attempt to register through us is available for registration. While we make every effort to ensure that our information is correct, in extreme circumstances we may be forced to refund your payment and cancel the order.

Webshare Solutions will not take part in any dispute over the ownership of an internet domain or an individual or company’s right to use it. We reserve the right, at our sole discretion, to suspend or cancel a domain name registration.

Users registering a domain name through Webshare Solutions are subject to the terms and conditions of the relevant domain name authority. Users are solely responsible for adhering to these rules. In the event that a customer fails to comply with the regulations regarding the registration and use of a domain name, Webshare Solutions Ltd. reserves the right to cancel the registration without issuing a refund.

This does not affect your statutory rights under UK law.

Storing of information

Webshare Solutions stores all information given during signup in a database as a means of easy retrieval of account details for invoicing, support visits, domain registrations, as well as a means of contact with you, the customer. By entering into a transaction with us you agree to all information you submit being kept on file. We may send you periodic mailings, electronic or otherwise, to update you on the status of the service or to advise you of new features.  This does not affect your statutory rights under UK law.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the Webshare Solutions policy that any outstanding accounts for work carried out by Webshare Solutions or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Webshare Solutions.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Webshare Solutions have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (CCJs) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

In cases where one or more invoices have not been paid within the agreed period, Webshare Solutions reserves the right to add a late payment condition to future invoices. In this case, a late payment fee of 2% original invoice amount is added daily for each day after the agreed credit period has ended. This fee will be invoiced separately. Webshare Solutions reserves the right to discontinue services until all accounts have been settled.

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